Frequently Asked Question

Some questions are always asked, so this is the best place to get the answers right away

Why do you manage and enforce conditions of parking on private land?

NPM provides a space management service on behalf of our clients. We ensure that parking spaces are always available for genuine users of the parking spaces. This is done by providing enforcement of the car park terms and conditions of parking which are stipulated on the signage within the car park.

How can we enforce the conditions of parking?

The car parks in which we operate are private property, therefore contract law applies. The terms and conditions of the car park are clearly displayed on the contract signage within the car park(s). When parking on private land, a motorist freely enters into an agreement to abide by the conditions (signage) of parking in return for permission to park. NPM has written Authority to Manage and Enforce the conditions of parking by the landowner for all of our car parks.

What level of service can you expect from us if I am issued with a Parking Charge Notice?

NPM are members of the International Parking Community Limited. All Parking Charge Notices are issued in accordance with the International Parking Community Limited Code of Practice. Additionally, NPM strive to provide great customer service whilst, ensuring you are treated fairly and reasonably. All appeals are dealt with on an individual basis and all circumstances taken into account.

Where can I find details of the terms and conditions of parking?

The terms and conditions of parking are clearly set out on the NPM signage displayed within the car park(s).

What if I was not the driver at the time in which the Parking Charge Notice was issued?

If you were not driving the vehicle at the time in which the Parking Charge Notice was issued. You should provide us with details of the driver of the vehicle by informing us in writing. The car owner will be pursued for the PCN cost and possibly court action will be taken if not paid within the appropriate time period. It is the responsibility of the vehicle owner to evidence whom the driver is/was.at the time of the PCN being issued.

Can I appeal the Parking Charge Notice?

If you would like to contest the Parking Charge Notice you can do so in writing via the address below or appeal using our online form from Appeals & Disputes. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. All appeals should be marked for the attention of our Appeals Department. Appeals will not be accepted if sent on behalf of the driver. Please allow up to14 days for your appeal to be processed. Should your appeal be ‘declined’ you have the opportunity to appeal with the IAS within 21 days of your appeal declined response, your account will  be placed on ‘On Hold’ until we receive the adjudication result.

Write to: National Parking Management, 20 Francis Street, Northampton, NN1 2NZ

Online Form: Appeals & Disputes Page

Can I discuss my appeal with you?

Due to legal procedures  NPM do not make appeal adjudications over the phone.  Please note that NPM only accept one appeal per parking notice as not to enter into protracted correspondence.  Once appealed with the IAS you can further this to the ADR. (Also see appeals flow chart)

How will I be notified of the outcome of my appeal?

We will notify you of the outcome of your appeal in writing within 14 days of from the date of your appeal. If appealed via NPM online appeals form we will respond via email or by post if appeal is received in letter format.

You will be given the link to appeal with the IAS website www.theias.org if you are unsatisfied with NPM’s decision.

What does the International appeals service adjudicate on?

It is important that the appellant understands that the adjudicator is not in a position to give legal advice. The adjudicator’s role is to look at whether the parking charge has a basis in law and was properly issued in the circumstances of each particular case. The adjudicator’s decision is not legally binding on the appellant (it is intended to be a guide) and the Appellant is free to obtain independent legal advice if they so wish. The guidance to this appeal makes it clear that we  are bound by the law of contract and can only consider legal challenges not mistakes or extenuating circumstances. In this appeal procedure the onus this is on the Appellant to prove their case on the balance of probabilities.

Will the value of the Parking Charge Notice increase if I lose my appeal through the independent appeals service?

The reduced amount of £60.00 will have been withdrawn and the full amount of £100.00 will be payable.

How long do I have to pay a Parking Charge Notice?

The Parking Charge Notice £100.00 should be paid within 28 days from the date of issue however a prompt payment discount rate 40% is available if paid £60.00 within 14 days of the date of issue.

What happens if I ignore the Parking Charge Notice?

If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which will incur additional administrative charges or court costs. The collection procedure will be processed in line with the Administration of Justice Act 1970. please note that full action will be taken and could result into court action.

How do I pay a Parking Charge Notice?

You can pay the parking charge notice online or through our 24 hour  NPM payment  website or alternatively by completing the payment slip on the parking charge notice and sending a cheque or Postal Order all payments must be made (cleared funds) within the 14 days to ensure the 40% discount and sent to the address below. Should you require a payment receipt complete the attachment at the back of the PCN along with your payment.

Please call our payment line during office hours on (01604) 588342. A £2.70 banking charge applies to online and telephone payments. It is important to quote your PCN reference number when making any payment.

I am a Blue Badge holder, am I exempt from the terms and conditions?

When parking on private land Blue Badge concessions will not apply. Blue Badge holders are not exempt on any car park or land overseen by NPM. You should always check the terms and conditions of parking notice, which are set out on signage within the car park. Further information is provided on the FAQ in The Blue Badge scheme booklet

Are there any regulations governing the way in which we operate?

We are a member of the International Parking Community and we strictly adhere to the Code of Practice for Parking Enforcement on Private Land and Unregulated Car Parks.

How do you get hold of my personal details?

Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002 requires the DVLA to release information from its vehicle register to anybody who demonstrates ‘reasonable cause’ to have information made available to them. Unauthorised parking on private land is designated as ‘reasonable cause’.

The DVLA’s vehicle database records details of the registered keeper of a vehicle, although it is acknowledge that the registered keeper may not be the driver of the vehicle at any particular point in time. Vehicle keeper details may be disclosed to law enforcement authorities or private litigants as a first point of contact to establish where liability for an incident or event may lie. Refusal to disclose these details would mean that motorists could drive or park a vehicle without fear of being held responsible for their actions. Disclosure in these circumstances does not breach the Data Protection Act and the Information Commissioner’s Office is fully aware that data held on the DVLA’s records is released in this way.

What is our data protection policy?

The personal data collected and released by the DVLA is only retained for its intended use, which is for the enforcement of the parking restrictions. Your information may be disclosed to or requested from the DVLA. Records are made available to the DVLA thus ensuring the DVLA is satisfied that all data is expedited in the manner agreed and to ensure security of storage and access to comply with the Data Protection Act 1998

Appeals WILL NOT be considered for the following reasons

1.    Your permit had fallen down or blown off from the dashboard or was on the seat
2.    Your  parking permit was not displayed clearly, or clearly face-up on the dashboard of your vehicle
3.    Your valid parking Permit was not displayed
4.    You left and parked your vehicle for one reason or another
5.    You were unaware this is a valid permit display car park only
6.    You were only a few minutes or for a short while
7.    You only stopped for a few minutes to see family/friends
8.    You have only just purchased the car and have not had time to get a valid parking Permit
9.    Your Permit application is in the post and no notification displayed in windscreen from NPM
10.  You could not find anywhere else to park
11.  You thought you were correctly parked, but made a mistake
12.  You overstaying in Visitor Bay
13.  Parking with parking permit but incorrect bay
14.  Parking outside of the bay boundary lines

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